Weaver - Terms of Use

Weaver Analytics, Inc., operating as Quantum Experience LTD. (VAT ID: 514806785) ("Weaver", "we", "us") provides first-party web analytics, reporting and related tools ("Service").

Acceptance

By creating an account, installing the pixel, or using the Service, you agree to these Terms. Continuing to use the Service means you accept any updated version posted.

Eligibility & Accounts

You must be 18+ and authorized to bind your organization. You're responsible for your credentials and all activity in your account.

Your Data & Roles

You own all data collected from your properties. Weaver processes that data only to provide and improve the Service under your instructions and applicable law.

Acceptable Use & Anti-Spam

You must comply with all laws, use permission-based contacts, and not misuse the Service (e.g., abuse, unlawful tracking, or interference).

Platform Restrictions

Do not copy, modify, reverse engineer, or disrupt the Service. Do not misuse third-party data.

Google APIs / Limited Use

If you connect Google APIs, you must comply with the Google API Services User Data Policy, including 'Limited Use'.

Beta & Free Features

Beta or free features are provided 'as is' and may change or end anytime.

Plans, Billing, Taxes

Paid plans renew monthly unless canceled. Cancel anytime. Fees are non-refundable except within the 14-day refund window described in the Refund Policy (for eligible first-time subscriptions) or where required by law.

Confidentiality

Non-public information exchanged is confidential and may be used only to fulfill the agreement.

Security

We use encryption and standard safeguards to protect your data. You remain responsible for your credentials and devices.

Service Availability

We strive for reliability but cannot guarantee uninterrupted service; maintenance or downtime may occur.

Export/Deletion

You may export or delete your data at any time. Data is deleted within a reasonable period after account closure.

Warranties & Disclaimers

The Service is provided 'as is' and 'as available'.

Limitation of Liability

Weaver's total liability is limited to the fees paid in the 12 months before the claim.

Indemnity

You will defend and indemnify Weaver against third-party claims from your unlawful content or misuse of the Service.

Changes to Terms

We may update these Terms with notice and update the effective date.

Governing Law & Venue

These Terms are governed by the laws of Delaware, USA, with exclusive venue in Delaware courts.

Contact

Contact us at legal@weaverall.com

Refund Policy

Free Plan

Our Starter plan is free — no payment, no refund needed.

Paid Subscriptions

Cancel anytime. A 14-day refund window applies for eligible first-time subscriptions (the "Refund Window"). Refund requests must be submitted within 14 days of the initial subscription purchase. If approved, we will refund the subscription fees you paid for that initial purchase. After the Refund Window, payments are non-refundable except where required by law.

Renewals and Upgrades

Renewals are non-refundable. Upgrades are billed immediately; downgrades take effect after the cycle.

Billing Errors

Report billing issues within 30 days to billing@weaverall.com.

Exceptions

No refunds for unused time, violations, or enterprise plans unless stated.

How to Request a Refund

Email billing@weaverall.com with your account details. We'll respond within 5 business days.